Service user feedback

Below are just a few excerpts of letters and comments from some of our Service Users and their families and what they say about us.

"Your carers are not just carers 'they care'".
(Service Users Daughters)

Lots of service users

"You always go the extra mile!!".
(Service User)

"Your staff are so lovely and well trained it shows in their appearance and the care they give. Second to none second to none".
(Service User)

"my girls are angels - they not only look after me but they look after my home".
(Palliative care Service User)

"We only want Montecare staff you have helped me so much in Dads illness".
(Daughter of Service User Mrs G)

"Your staff are cherry picked".
(Mrs P)

"We only want Montecare to look after my husband he feels safe and knows them all and so do the family".
(Mrs B)

"Thank you to the carers who looked after my husband for the past 14 months we were very grateful and thank you for everything you did I will sing your praises".
(Mrs B)

"The girls were fantastic who cared for mum at this sad time - they showed so much compassion. Thank you all".

"I would like to thank you for your wonderful staff and to say that the carers dad had at the end of his life treated him with compassion and the utmost respect and dignity befitting his age".
(Mrs S)

"Simply the best".
(M downy)

"To all the girls at montecare thank you so much you have all helped us through the last difficult months of mums life we will not forget your support for all the family and helped us cope and keep mum at home where she wanted to be".
(Mrs S Flint)

"We wish to thank you very much for all your help over the week of our stay at the orchards holiday camp best wishes".
(Stock family)

"A special thank you to all the carers that looked after kay. We want you to know that the work you do means so much to a family it wasn't just what you did it was also what you did for me and the boys. When I had a bad day you gave a kind word and arm around me. It meant an awful lot of comfort. So thank you are all very special".
(Mrs M)

"To all the carers at montecare thank you all so much for brilliant care you gave to my sister and also for supporting me during the short time she was with me in my home. I will never forget how safe you made us all feel during a very lonely time god bless".
(Mrs C)

"Thank you so much to all montecare girls for the excellent personal care you gave my mum. My mum had lots of laughs and little chats all at times and you helped me by making an emotionally stressful time more bearable. May your company go from strength to strength as there are many people out there like my mum who need people like you thanks girls I will never forget you".
(Mrs F)

"Thank you so much to all of you for the care and consideration that you gave mum you always came in with happy smiling faces and were always so patient with her. The family had complete confidence but mum was in good hands and you were always quick to tell us if anything was wrong. It was prompt action in calling the doctor that ensured mum was in the right place at the end many thanks again".
(Mrs S)

"Dear all at montecare thank you for the beautiful flowers that you sent I wish to thank you also for the kindness and sympathy offered at this time of sorrow. It has been a great source of comfort that I will always remember with gratitude. Thank you also for the kind caring way you have looked after my husband this last year especially the last few weeks I know he looked forward to you coming. You are welcome to call in anytime for a cup of tea you are in B and have a few spare moments".
(Mr J, Brightlingsea)

"Your staff are so well trained they are second to none you have a beautiful company".

"I'd like to take this opportunity to thank you for everything you have done for my father over the years and for your very kind card, which was much appreciated. He had some lovely carers, in particular Sharon, Joanne, Kerry and Helen".
(Barbara, August 2020)